Asking good questions

You don’t need special syntax or keywords. Just ask Edward the way you’d ask a knowledgeable colleague. A few habits will get you sharper, faster answers.

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Ask in plain language

Ask real underwriting questions in natural language. For example:

• “Will this carrier write a restaurant with a deep fryer?”
• “Can I write a DB-12 Aston Martin, and which carrier is the better fit?”
• “What’s the minimum deductible for a wood-frame building in this region?”

Edward decides whether your question needs underwriting evidence and pulls the relevant carrier rules to answer it.

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Set the carrier, product, and region

Edward answers within a scope: a specific carrier, product, and region. It works this out for you:

• If you name a carrier or region in your question, Edward uses it.
• If you don’t, Edward falls back to your default region and your assigned scopes.

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Ask follow-up questions

Edward remembers the context of your conversation. Once you’ve established the carrier and product, you can keep drilling in without repeating yourself:

“Will Carrier X write a bakery?” “What about with a wood-fired oven?” “And if the building is over 40 years old?”

Each follow-up builds on the last, so you get a natural back-and-forth instead of starting over each time.

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Reference a specific document

If you want an answer from a particular document, mention or attach it in your question. Edward will focus on that document rather than searching your whole library. You can also ask Edward which manuals you have access to — for example, “What Aviva manuals do I have?” — and filter by product, province, or territory to find the right one.