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Every Edward answer is designed to be checkable. You never have to take its word for it; you can trace any answer back to the exact carrier rule it came from.

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Citations

Edward cites the source behind each answer. Click a citation to open the original document and see the rule in context, the same carrier manual or bulletin you’d cite yourself.
An Edward answer about Chubb classic-car coverage next to the source manual page, with the cited passages highlighted

Click a citation chip and Edward opens the exact source page beside the answer, with the supporting passages highlighted.

When an answer will go to a client or underwriter, open the citation and confirm the rule reads the way Edward summarized it. The source is always one click away.

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When Edward is unsure

Edward is built to be honest about what it doesn’t know. Many answers include a “What the manuals don’t state” note that spells out the limits of the evidence. Watch for two cases in particular:
  • No document found: if nothing in your library covers the question, Edward tells you plainly instead of inventing an answer. If you think a document should exist, ask your admin whether it’s been uploaded and verified.
  • General answer only: if Edward can only answer from general background rather than an authoritative carrier document, it flags that the answer isn’t grounded in a specific underwriting rule.
If an answer isn’t cited to a carrier document, treat it as general guidance, not a confirmed underwriting rule.

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How Edward handles conflicting documents

When two documents disagree (say, a manual and a newer bulletin), Edward follows the rule that the newer authority governs. It uses the most recent applicable document and layers newer bulletins on top of the base manual, so you get the current rule rather than an outdated one.
If you spot an answer that seems to cite an outdated rule, let your admin know; it may mean a newer bulletin or manual edition still needs to be uploaded.